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Q: What recommendations does Medicare offer in order to avoid identity theft?
A: First, never divulge your personal information to anyone who calls or visits to offer Medicare services.
Unless you’ve initiated a call with your medical provider or health plan, never reveal:
Generally speaking, your private insurer or Medicare professionals won’t call you. If you have questions, you’ll initiate the contact. But it is possible to get a call from your agent/broker who enrolled you in your plan, or from your health plan. If you’re concerned about the legitimacy of the call, you can hang up and initiate a new call (either to your agent/broker, or to your insurer) so that you’re certain you’re speaking with the correct people.
You can also receive a call from 1-800-MEDICARE if you called and left a message indicating that you’d like a representative to call you back. You could also get a call back from your State Health Insurance Assistance Program (Medicare SHIP) if you left a message asking for someone to call you back.
If you’re suspicious about the legitimacy of a phone call or solicitor at your door, call 1-800-MEDICARE (1-800-633-4227).
If you’re worried that you may be the target of identity theft or are suspicious of an entity that’s soliciting in your area, you can contact the Federal Trade Commission.